Welcome to Alleppey Houseboats, No.1 Houseboats operators in Kerala
  • Finishing Point
    Alleppey, Kerala

Terms & Conditions

TERMS & CONDITIONS

The houseboat has limited facilities and resources. Do not compare with Hotels and Home.
The storage capacity of the water tank in the Houseboat is limited. So please do not waste water. Keep the water tap closed after use.
Please remember to switch off fans, lights while not in use. In a case of failure of electricity, water supply, A/C etc. please inform the crew immediately.
Please do not drop sanitary napkins, plastics and other insoluble things in the closet.
Air Condition would be facilitated in the Deluxe Bedroom from 09:00 PM to 06:00 AM.
You can use A/C anytime required in PREMIUM / LUXURY Houseboats.
The A/C in the houseboat will not cool suddenly like in home and hotels. It will take 30 minutes to 1 hour to be in power.
An only fixed menu consisting of Traditional Kerala cuisines will be available on the boat.
Swimming in the lakes is strictly prohibited.
Check in time 11 :30 am, Check out at 09 :00 am (For overnight stay)
Check in time 11:00 am, Check out at 5:00 pm (For day trips)
Check in Time 06:00 pm, check out at 9:00 am (For Night stay)
The Houseboat will anchor by 5:30 PM for the night stay and will retain the cruise the very next morning at 08:00 AM. There is no cruising in the lake allowed in the evening hours or late night.
To help to maintain the privacy of the Backwater culture, guest are requested to retire for the night by 10:00 PM.
Breakage, destruction of any property of the Houseboat would solely be the responsibility of the guest and would be charged for the same.
Do take care of your personal belonging and baggage before you leave from the Houseboat.
The presence of flies, small insects are the Natural Habitat in Backwater. It cannot be 100% eliminated. The presence will be there at night in lights.
There will only limited access to TV, DVD Players, Music System (The collection of the DVD is less or limited)
Kindly cooperate with the crew, so that they can serve you better.
Management is not responsible for late arrival & earlier departure.

BOOKING PROCEDURE & PAYMENT MODE

Once you are happy with the tour plan and prices, please inform us the names and age of the traveling persons, exact arrival date, Mode of arrival with timing etc

Once we receive these details on normal working days we will give confirmation from our end in 1 day time.

Within 2 days of receipt of our confirmation you can deposit the advance amount of 50% of the total package cost in our account. For Hotel Bookings or Houseboat Bookings only 100% advance.

On receipt of the advance amount we will be sending receipt by mail and the hard copy of the vouchers will be handed over to you on arrival on receipt of the balance payment.

The advance amount can be paid through a bank transfer/ Demand Draft / as cheque. The balance payment will be accepted only as cash/ Demand Draft..

CANCELLATION POLICY

  • Cancellation within 30 Days prior to the arrival date : No retention charge.
  • Cancellation within 15 Days prior to the arrival date : 15 % retention of the total package cost.
  • Cancellation within 7 - 15 Days prior to the arrival date : 25 % retention of the total package cost.
  • Cancellation within 3 - 7 Days prior to the arrival date : 50 % retention of the total package cost.
  • December and January Cancellation depends on the hotel policy.

NOTE:

In keeping with our heightened security procedures we request you to carry a photo-identity to present at check-in. foreign nationals will require to present the passport and valid visa while Indian nationals can present any one of these: passport, driving license, voter ID card or pan card.